Return Policy

Did you change your mind about your order? Are you not completely satisfied with your purchase? No worries! At Joysaffron, we want you to have a delightful saffron experience, and we offer a straightforward return and exchange policy.

 

We have a 30-day return policy, starting from the date you receive your saffron. Within this timeframe, you can request a return for your purchase.

 

To initiate a return, simply contact us at info@joysaffron.com.au. Once your return request is approved, we will provide you with detailed instructions on how and where to send your saffron back to us.

 

Damages and issues 

 

If your saffron arrives damaged, defective, or you receive the wrong item, please inspect your order upon delivery and notify us immediately. We will promptly assess the issue and ensure it is resolved to your satisfaction.

 

Refund

 

Once we receive your return, we’ll process the refund back to your original payment method. The refund amount will match the product price you paid. Please allow up to 5 working days for the refund to appear in your account, as processing times may vary with different payment providers.

 

If you want to make any changes or cancel your order, please reach out to us right after placing it and within 12 hours. Just send us an email at info@joysaffron.com.au.



If you have any further questions or need assistance with your return, please don’t hesitate to reach out to us at info@joysaffron.com.au.